Workshop Choices
Team Communication & Culture, Conflict Resolution & Collaboration
Running Effective Meetings, Leadership Skills, Presentation Delivery, Customer Service, Public Speaking and Facilitation
Better Team Communication & Culture
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Everyone can remember times when they have had great interactions at work, and times when it has been terrible or careless.
The impact these interactions have on the wellbeing of your business and employees is critical and far reaching. This workshop allows everyone who works in a team to explore the challenges and opportunities of building amazing collaborative relationships by understanding and improving the ways of communicating with each other.
# Learn how messages are delivered and received in different ways
# Learn how to ‘read’ and understand others
# Learn how to best part with feedback
# Learn about active and reflective listening – listening with empathy
# Learn how to set boundaries and be assertive yet not aggressive
TESTIMONIAL
"Great workshop and leader! I felt engaged the entire time (4.5 hours!) So informative and well balanced with roleplays and discussions. I think this will really help us work better as a team and communicate to our patients in a much better way." The Orthodontist, Lower Hutt
Leadership Skills
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For budding leaders or as an enlivener for those already in leading positions.
Unforeseen circumstances impact hugely on businesses.
This highlights the importance for leaders to be adaptable and emotionally intelligent.
Learning to lead yourself is essential to leading others.
Leadership/Managing People
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Are you utilising all the attributes of a good leader?
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Can you communicate effectively? Is your message being heard?
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What tools do you have to support and improve the performance of the business?
Motivation
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What different styles do you use to motivate your people?
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What tools are you currently using to deal with those differences?
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How do you coordinate performance and motivation levels?
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How does your current business culture impact on productivity and staff morale?
Conflict Resolution
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Which tools and techniques have you acquired to identify and manage conflict in the workplace?
1:1 Coaching available too
Public Speaking
& Presenting
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Learn how to deliver presentations, pitches or speeches to other departments, stakeholders or the public.
Gain practical tips on how to bring your message across to best effect? Pitching in the most beneficial way to the right audience.
At this workshop we will focus on improving:
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Confidence
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Time and nerve management
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Posture
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Voice Projection
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Use of tone, pace and volume
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Engaging with the audience
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Question Handling
This is an experiential workshop, i.e. the focus is on doing!
TESTIMONIAL
"You were absolutely awesome, the team has been buzzing all day!
Your delivery was spot on for what we needed." R. Bartlett, Team Leader at Nelson City Council
"Just want to thank you for the coaching session (on Presentation Delivery) we had on the 4th September, it was really the best business coaching session I had in a long time. The session really helped me to get a better perspective on what I am capable of and to know what areas I need some improvements in. Thank you so much, I really do appreciate it." J. Welgemoed, YOUR SUCCESS
Facilitation
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Meeting Facilitation is a vital part of today’s business environment.
Successful meetings provide an essential forum for planning, debate, sharing information and decision-making. A carefully prepared and well managed meeting can save valuable time and enable a business to meet its objectives.
This workshop is designed to give participants guidelines on how to effectively prepare, lead and handle meetings as well as participants to ensure successful outcomes.
New Zealand businesses spend millions per year on staff meetings, so it's important to not only get the most out of the time spent meeting with colleagues, but to assure the company also benefits from any relevant decisions or outcomes.
TESTIMONIALS
" 10/10 This workshop made me think about running/hosting meetings in a completely different way, which is incredible." David Arseneau, Senior Infrastructure Planning Advisor, TDC
"Angelika is a highly skilled, intuitive facilitator who brings out the best in all participants. Her natural,
light-hearted yet informative style allows everyone to relax and enjoy the process. She adapts and flexes to the needs of her participants so that they obtain the most out of each session.
We were privileged that she facilitated the Nelson Networkers group for 14 months"
Maria Gold – The Networkers NZ
Customer Service / Experience
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Designed for all staff in your business who interact with customers - face to face, over the phone, or virtually.
BENEFITS
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Increase confidence in connecting with customers in a meaningful way.
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Gain new insight and practical experience in proven communication techniques.
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Develop a fresh mindset and more uniform approach to exhibiting a 'customer experience' focused service.
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Leave every customer with exceedingly positive impressions.
TESTIMONIALS
"10/10 - Very good , very inclusive, tailored to my needs and workplace environment. Loved the team engagement, using real life examples tailored to my workplace." Daniel Rodger, Houston Motors
"10/10 - This was a really good workshop - lots of helpful information to put into practice.."
Sue McLaren, Houston Motors
Find Your 'Sales' Voice
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Many of us find it enormously challenging to finding our 'sales' voice.
Yet drawing in new clients or job contracts is absolutely vital...
Learn how to promote yourself and what you can offer without sounding like a pushy sales-person!
Practice how to become much clearer and more confident about introducing yourself - keeping doors open and conversations flowing.
Learning to know WHAT exactly to say and HOW best to express it, are crucial tools that need to live in your communication skills box.
On the spot coaching expertise delivered to you in an uplifting and constructive way.
Learning Outcomes:
# Ability to create compelling phrases that capture your authenticity
and the essence of your talents, products or service
# Ability to express yourself in the most beneficial way through words and body
# Gaining confidence you need for face2face networking events and any other 'live' encounters with potential clients or stakeholders
TESTIMONIAL
"I signed up to do this course because I felt I needed that extra boost to effectively explain who I was and what I could offer in my business. Why would anyone chose me over any other business similar to mine? Do I put people off? How do I find triggers? I`m so glad I did.
Angelika removed all the excess words I was using and helped me to improve my presence. At last I now know where I need to concentrate my energy on and speak more succinctly." Pauline Neal
Bye-Bye Bullies
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Learn how to outsmart the bullies in your worklife and in your private life!
Have you found yourself bullied by co-workers or by a friend or family member?
Do you feel low in self-esteem and confidence? Do you feel intimidated and manipulated?
Meet a bully's aggression with a firm "halt", so he stops walking all over you. Learn strategies and practical ways to stand up for yourself and become bully-proof!
Experience how different body language, a different tone of voice and powerful come-backs provide you with effective tools to get bullies off your back.
Reclaim your power and rebuild your self-confidence!